Mountain Home Medical is implementing a satisfaction/quality survey. We will use this tool about every 6 months and report to you in subsequent newsletters the results - from the good to the ugly. We are in the service/helping business and that is the focus of the survey. We can’t control all the variables in providing helping tools; however, we also cannot improve if we don’t know where to focus our energy. The survey is focused primarily on case managers.

Lousy

Excellent

1

2

3

4

5

6

7

8

9

10

n/a

Communications

Phone

Fax

Written

In-person

Equipment

Quality

Variety

Meets real needs

Installation Process

Timely

Complete

Client Perception of MHM

Helpful

Friendly

Communicates clearly

Equipment quality

Additional comments, complaints, or compliments are all appreciated and welcome: